❓ Frequently Asked Questions
What are the main product lines available?
We specialize in a comprehensive range of electronic cigarettes, including Vape Pods, Vape Cartridges, Disposable Vape Pens, Batteries, and related accessories and packaging solutions.
Is it possible to order samples before a bulk purchase?
Yes, sample orders are welcomed so you can test our product quality and service firsthand before committing to a larger order.
Do you offer customization or logo printing?
Absolutely. We provide OEM/ODM services. You can have your logo printed on mouthpieces (plastic, ceramic, or glass) and battery bodies, or laser-engraved on the heating base and bottom caps.
What is the typical lead time for orders?
Sample orders are processed within 1 business day. Wholesale orders take 3-7 business days depending on size, and customized OEM orders typically take 7-15 working days depending on the craft and quantity.
What kind of warranty is provided on your products?
We offer a 3-month warranty for cartridges and a 6-month warranty for batteries. If a product is found to be defective, please notify us within 3 days of delivery.
What shipping methods do you use?
We primarily ship via major international couriers like DHL, UPS, FedEx, and TNT, or via customized options. Shipping usually takes between 3 to 7 days.